Legal centre

Website policies

The following documents set out how you may use this website, how we handle personal information, and how cancellations and refunds work for paid consultation products.

• Terms & Conditions

  Website use, enquiries, liability, and how website terms interact with a formal engagement.

• Privacy Policy

  Collection, use, disclosure, overseas transfers, security, and complaints handling.

• Cancellation Policy

  Paid consultations, rescheduling, no-shows, and ending ongoing retainers.

• Refund Policy

  Refunds for paid consultations, trust money, and fee disputes.

Professional conduct & advertising standards

Australian legal practitioners and law practices are subject to professional conduct rules that restrict misleading conduct, false comparisons, and unfair tactics. In Victoria, relevant obligations appear in the Legal Profession Uniform Law and associated regulations and rules. Similar frameworks apply to our lawyers in India and Malaysia under local bar rules.

• We do not state or imply guaranteed outcomes, “win rates”, or unjustified superiority over other firms.
• Case studies, examples, and testimonials (where used) are presented accurately and in context, without material omissions.
• Fees and inclusions for advertised products (such as fixed-fee consultations) are described clearly before payment.
• Migration and visa information on this site is general; visa criteria change frequently. Formal immigration assistance may, in some circumstances, also involve a registered migration agent—we will tell you if that applies to your matter.
• Supervision, confidentiality, and conflicts checks operate in line with our professional obligations.

If you believe any website content is unclear or could be read as a promise about your matter, please contact us so we can clarify or correct it.

Costs disclosure statement

Collins Quarters International is committed to transparency in legal billing. In accordance with the Legal Profession Uniform Law (Victoria), we provide a written estimate of total legal costs, including professional fees and disbursements, as soon as practicable after instructions are received.

For matters likely to exceed $750 (ex GST), a formal disclosure statement outlining your rights will be provided. This includes:

• An estimate of total legal costs
• The basis on which fees are calculated
• Your rights to negotiate costs
• Your right to receive a detailed bill
• Information about costs dispute resolution processes

Privacy (summary)

We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect information reasonably necessary to respond to enquiries and deliver legal services, take reasonable steps to protect it, and will not sell your personal information.

For full detail (including overseas disclosure, cookies, and complaints), read our Privacy Policy.